Allergens
&
Terms & Conditions
Allergy Notice
At Sweet Generations we specialise in offering gluten free products. All our baked goods are gluten free, we love the reaction on customers faces when they realise they have a huge choice....The best kind of decision!? We have a dediated gluten free kitchen (oven, equiptment, utensils, cloths, aprons etc) with no airborne gluten being on the premises. We understand there is often a need for dairy free, vegan and soya free along with being gluten free. We are pleased to say we have bakes that combine all these. Ask our members of staff upon visiting and we can advise you which products are suitable depending on the ingredients. Where possible we can use subsitutions when creating custom celebration cakes catering to accomodate allergies.
Nut allergies - We have nuts being present in the kitchen. Allergens must be discussed when ordering. When bakes are purchased in person from our shop allergens need to be raised at the point of sale so please ask staff to inform you of allergens in our products. Products pre-ordered will include an allergen label within the box, please think carefully when purchasing as a gift.
The Food Standards Agency (FSA) has sent all food businesses in the UK a list of 14 allergens.
Gluten
This is present in cereals. We are a gluten free cake shop and use gluten free rice flour within our Gluten Free products. All ingredients are checked upon purchasing. Please check with us about gf oat flour and gf oats if as a ceoliac you cannot tolerate these and we can advise.
Nuts
All types of nuts are present within other products within the kitchen. Traces may be in products due to manufactory methods. Bakes can be created excluding nuts, upon request, however nuts are present in the kitchen therefore it is not a nut free zone. Please make us aware of nut allergies before ordering.
Eggs
These are used in our cakes, please discuss with us if you need a cake to be eggless. We can bake without however we use the same equiptment in the same kitchen with procedures in place to prevent cross contamination. This is different to dairy free.
Milk
We use butter, buttermilk, cream, semi-skimmed milk and cream cheese, all of which contain the allergen milk. We do offer dairy free and vegan bakes. We can bake without however we use the same equiptment in the same kitchen with procedures in place to prevent cross contamintion.
Soya
This is contained in the chocolate we use however we use a subsitution that excludes soya for our combined allergy bakes (DF,V,GF,SF). We can bake without however we use the same equiptment in the same kitchen with procedures in place to prevent cross contamintion.
Sesame
This allergen can be in oils or biscuits.
Sulphur Dioxide
This allergen can be in some dried fruits and fruit preserves. Sulphites are present in lemon jusice used in cheesecake and red velvet cake. Please discuss before ordering.
E Numbers
Some E Numbers commonly used in colourings may affect the activity and attention in children. This is dependent on choice of designs. Please discuss upon ordering.
sunset yellow FCF (E110) tartrazine (E102)
quinoline yellow (E104) ponceau 4R (E124
carmoisine (E122) allura red (E129)
Terms & Conditions
When confirming your order and processing payment to Sweet Generations, you automatically agree with out terms and conditions.
When placing future orders with Sweet Generations we require 25%, "save the date" payment which is non refundable. This ensures your order is booked in our diary and your booking is not confirmed until this is received which means the delay could mean the space is filled in the diary.
Custom Order Terms Payment terms are 25% to secure "save the date fee" which is non-refundable, with remaining balance due 3 weeks before. If cancellation takes place within the 3 weeks before the event Sweet Generations reserves the right to retain upto 100% of the total price. This is to cover time and materials and loss of earnings turning away other bookings to set aside for the production your order. In the event there is a need for a change of date prior to 3 weeks before, we will endeavour to accommodate your booking however if this is not possible, this will be treated as a cancellation. Change of dates may be subject to additional fees.
Wedding Cake Terms Payment terms are 25% to secure "save the date fee" which is non-refundable. The remaining balance is due 6 weeks before. If a cancellation takes place within 4 weeks before the event Sweet Generations reserves the right to retain upto 100% of the total price. This is to cover time and materials and loss of earnings turning away other bookings to set aside for the production of the cake. In the event there is a need for a change of date, we will endeavour to accommodate your booking however if this is not possible this will be treated as a cancellation. Change of dates may be subject to additional fees.
If Sweet Generations has to cancel your order due to unforseen circumstances out of our control such as illness, you will be contacted at the earliest opportunity and you will be offered an alternative date or full refund. We would also support you in finding another baker to accomodate.
We want all customers to be happy with their purchases. If in the event you have an issue with your order you must contact us the same day. Products must be returned intact for us to be able to refund you. If you consume the product you are accepting it was fit for purpose. No refunds will be given for half consumed orders or without it being returned. We need to see proof of a quality issue and will do the best to resolve the situation and rectify where we are at fault.
Our cakes are custom hand made so will never 100% replica, this goes for taking inspiration of colours and styles we will endeavour to create a design you will love but can not be an exact reproduction. Any changes and alterations can be considered where possible, preparation work and additional materials will reflect in your balance due.
Cakes must be transported in the manner we instruct, in the boot or the footwell– they should not be transported whilst on somebody’s lap or seat. Cakes can not be left in warm temperatures. We do not hold any responsibility for cake damages once it has left our premises, we will take photographs of our cakes just before they leave us. Cakes do often include non-edible items and these are the clients responsibility to remove before consumption.
Our occasion cakes, in the warmer months need to be kept in the fridge, and must be taken out at least 2 hours before you intend to consume it. This is because buttercream can melt.
Chocolate can melt in the summer months so therefore we consider careful consideration for summer events, cakes and chocolate creation orders. We can advise on best options but can not predict environmental changes.
Please discuss if you have any special dietary requirements for you or guests and be aware they can possibly be removed they are present in our kitchen meaning we can not guarantee our products are completely clear of traces to those highly sensitive. Please see our allergen guidance and discuss requirements with us. If we cannot safely accomodate for your needs we may be able to signpost you to someone who can.
All cream based products need to be kept in the fridge. Fresh Cream cakes are best eaten on the day. Fresh orders will include best before dates. Occasion cakes once cut should be stored in an airtight container or cling film wrapped these are best consumed within 5 days. Blondies and Brownies are best kept in an airtight container in the fridge for up to 7 days. Cookies are best eaten within 3 days. Chocolate products have a long shelf life however will 'bloom' if refrigerated.
When we deliver cakes, which is usually wedding cakes, we liase with the venue ensuiring they have clear instructions of care of the cake. We set up cakes at a pre-arranged time whereby it can remain in situe to be enjoyed in it's pride of place. We ensure venues have advise on cutting of the cake if it is to be by them, allergen information and any non edibles present. Once we have safely delivered a cake we take a photo and cannot be responsible for the after care if the presentation or taste is compromised.